Shipping Policy – Effective Date: January 7, 2025

At EATBINA, we are committed to delivering your luxury beauty products safely and promptly. Our Shipping Policy outlines the terms and conditions regarding shipping, delivery, and related charges for orders placed on our website. Please read through this policy carefully to understand our shipping process.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. The shipping options available to you will depend on your location and the delivery method you select at checkout.

  • Standard Shipping: Delivery typically takes 5-7 business days within the United States.
  • Expedited Shipping: Delivery typically takes 2-3 business days within the United States.
  • International Shipping: Delivery times for international orders will vary based on the destination country. Orders typically arrive within 7-14 business days depending on customs and local postal services.

Please note that these timeframes are estimates and may vary based on factors like weather, shipping carrier delays, or public holidays.

2. Shipping Costs

  • Domestic Orders (within the United States): Shipping costs for domestic orders are calculated based on the shipping method chosen and the destination address. The shipping fee will be displayed during checkout before you complete your order.
  • International Orders: International shipping costs will be calculated based on the destination, weight of the package, and shipping method selected. These charges will also be displayed during checkout.

Free Shipping: We offer free standard shipping on orders over $50 within the United States. This promotion applies to qualifying orders and may be subject to specific terms or exclusions.

3. Order Processing

  • Order Confirmation: After placing your order, you will receive an order confirmation email. Please note that orders are processed during regular business hours (Monday to Friday, excluding holidays).
  • Processing Time: Orders are typically processed within 1-3 business days from the time of order. Processing time may vary during peak shopping seasons or due to product availability.
  • Shipping Notification: Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available). You can use this information to track the status of your shipment.

4. Shipping Address

  • Accuracy: It is important that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information.
  • Address Changes: If you need to modify your shipping address, please contact us as soon as possible. Once your order has been shipped, we may not be able to change the shipping address.

5. International Shipping

  • Customs and Duties: For international orders, customs duties, taxes, and import fees may apply. These fees are determined by the customs authority in your country and are the responsibility of the customer. Please check with your local customs office to determine any additional charges.
  • Shipping Times: International orders may be subject to delays in customs, which can affect delivery times. We are not responsible for delays caused by customs clearance or the postal system in the destination country.

6. Shipping Delays

While we strive to process and ship your orders as quickly as possible, please note that shipping carriers (such as USPS, FedEx, UPS, etc.) may experience delays due to various factors such as:

  • Weather disruptions
  • High order volumes (especially during holidays)
  • Carrier-related issues or strikes
  • Customs delays for international shipments

We encourage you to track your shipment using the tracking information provided and contact us if you experience any significant delays.

7. Lost or Stolen Packages

  • Responsibility: Once your package is shipped, it is the responsibility of the carrier to deliver it to the correct address. We are not responsible for packages lost or stolen after they are delivered to the shipping address provided.
  • Tracking: Please track your shipment to ensure timely delivery. If your package is lost or delayed during transit, you may need to contact the carrier directly for assistance.

8. Returns and Exchanges

  • Return Shipping: If you need to return a product, please refer to our Refund and Returns Policy for instructions. You may be responsible for return shipping costs unless the item is defective or incorrect.
  • Exchanges: In the case of exchanges, we will process your return and ship the replacement item to you based on availability.

9. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Boxes. Please provide a physical shipping address if possible.
  • Remote Areas: Some remote locations may have restricted shipping options or longer delivery times. We will notify you if there are issues with shipping to your area.

10. Contact Us

If you have any questions regarding our shipping process or need assistance with your order, please feel free to contact our customer service team:

Effective Date: January 7, 2025

EATBINA aims to provide you with a hassle-free and timely shopping experience. If you encounter any shipping-related issues, our customer service team is here to assist you. Thank you for choosing us for your luxury beauty needs!