Refund and Returns Policy – Effective Date: January 7, 2025

At EATBINA, we are committed to providing you with the highest quality luxury beauty products. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns Policy

We accept returns on products that meet the following conditions:

  • Eligible Products: All products must be returned in their original, unused condition (sealed, unopened, and unworn) within 30 days from the date of purchase.
  • Non-Returnable Items: For hygiene and safety reasons, certain items such as skincare products, fragrances, makeup, and beauty tools may not be eligible for return. Please review individual product pages for specific return restrictions.
  • Proof of Purchase: To process a return, you must provide proof of purchase, such as an order number or receipt. Returns without proof of purchase may not be accepted.

2. How to Return an Item

To return a product, follow these steps:

  • Contact Us: Reach out to our customer service team at info@eatbina.com or call (580) 772-0062 to initiate your return. Please provide your order details, including the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once your return request is approved, we will send you detailed instructions on how to proceed, including the return address and any additional requirements.
  • Packaging: Please ensure the item is securely packed in its original packaging (if available) to prevent damage during transit. Include any accessories, labels, or manuals that came with the product.
  • Return Shipping: Customers are responsible for return shipping fees unless the item received was damaged or defective.

3. Refund Policy

  • Eligibility for Refunds: Refunds will only be issued for products that meet the conditions outlined above (unused, unopened, and returned within 30 days). Shipping and handling fees are non-refundable.
  • Refund Process: Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: If the returned product is damaged, opened, or shows signs of use, we reserve the right to issue a partial refund or deny the return.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@eatbina.com or (580) 772-0062. We will arrange for a replacement or full refund, including shipping costs, depending on the circumstances.

  • Required Documentation: For damaged or defective items, we may request photos of the product and packaging to process the claim.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. International Returns

For international orders, the return process is the same as for domestic orders, but customers are responsible for any customs duties, taxes, and return shipping costs. International returns may take longer to process due to customs clearance.

7. Changes to This Policy

EATBINA reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our services, you agree to abide by the updated policy.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please don’t hesitate to contact us:

Thank you for choosing EATBINA. We are committed to your satisfaction and look forward to serving you again!

Effective Date: January 7, 2025